Privacy policy

Effective Date: July 24, 2026

This Privacy Policy (“Policy”) explains how Steve’s Standard (“Steve’s Standard,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website, purchase products, contact us, or use our ecommerce services.

This Policy applies to personal information collected through the Steve’s Standard website, ecommerce platform, customer support channels, and related services.

Steve’s Standard operates an ecommerce business offering dietary supplements and consumer products. Steve’s Standard is not a healthcare provider, medical clinic, pharmacy, laboratory, or provider of medical services.

Where required by applicable law, this Policy provides additional disclosures regarding privacy rights and processing activities.

1. Information We Collect

We may collect the following categories of personal information:

Account and Contact Information

This may include:

  • Name;
  • Email address;
  • Telephone number, if provided;
  • Billing address;
  • Shipping address;
  • Account credentials, if you create an account;
  • Customer service communications;
  • Marketing preferences.

Order and Transaction Information

When you purchase products through our website, we may collect:

  • Products purchased;
  • Order history;
  • Transaction information;
  • Subscription information, where applicable;
  • Payment-related information necessary to process transactions.

Payment card information is processed by third-party payment processors and is not stored on Steve’s Standard servers.

Product Questions and Customer Support Information

Customers may voluntarily provide information when contacting Steve’s Standard, including:

  • Product questions;
  • Product feedback;
  • Allergy information;
  • Medication information;
  • Pregnancy-related information;
  • Adverse event reports;
  • Product reaction descriptions;
  • Other information voluntarily provided in connection with customer support.

Steve’s Standard does not require customers to provide medical records, prescriptions, diagnoses, or healthcare records to purchase products.

Customers should avoid submitting unnecessary sensitive information through ordinary customer support communications.

Any information voluntarily provided will be used only as reasonably necessary to respond to customer requests, address product concerns, comply with legal obligations, protect customer safety, or otherwise as permitted by applicable law.

Automatically Collected Information

When you visit our website, we may automatically collect information such as:

  • IP address;
  • Browser type;
  • Device information;
  • Operating system;
  • Website activity;
  • Pages viewed;
  • Date and time of access;
  • Referring website;
  • Cookies and similar identifiers;
  • Shopping cart activity;
  • Purchase interactions.

2. How We Collect Information

We collect personal information when you:

  • Create an account;
  • Purchase products;
  • Submit an order;
  • Subscribe to marketing communications;
  • Contact customer support;
  • Submit reviews or feedback;
  • Participate in promotions, surveys, or giveaways;
  • Interact with our website.

We may also collect information through cookies, analytics tools, advertising technologies, and similar technologies where permitted by applicable law.


3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders;
  • Arrange shipping and delivery;
  • Process payments and refunds;
  • Provide customer support;
  • Communicate regarding purchases, subscriptions, returns, refunds, and account matters;
  • Maintain account functionality;
  • Improve our website, products, and customer experience;
  • Detect and prevent fraud, unauthorized transactions, and abuse;
  • Maintain business records;
  • Comply with legal obligations;
  • Protect the rights, safety, and security of Steve’s Standard, customers, and others.

Where customers voluntarily provide product-related or health-related information, we use that information only for purposes such as responding to inquiries, addressing product concerns, evaluating adverse event reports, improving customer support, complying with legal obligations, or protecting safety.

Steve’s Standard does not use voluntarily provided health-related information for targeted advertising or sell such information.

4. Payment Processing and Orders

Payments for purchases may be processed through third-party payment processors.

Steve’s Standard does not directly store full payment card information.

Payment processors may process transaction information according to their own privacy policies and applicable security requirements.

Steve’s Standard remains responsible for customer obligations relating to accepted orders, refunds, cancellations, subscriptions, and customer support.

5. Shipping and Fulfillment

To fulfill orders, we may share necessary information with service providers that support:

  • Order fulfillment;
  • Shipping;
  • Delivery;
  • Customer communications;
  • Returns processing.

Information shared with these providers is limited to what is reasonably necessary to perform requested services.

6. Subscription and Recurring Payments

Where Steve’s Standard offers subscription products, customers will receive disclosures regarding:

  • Subscription pricing;
  • Billing frequency;
  • Renewal terms;
  • Shipment frequency;
  • Cancellation methods.

Subscription cancellation rights, renewal refunds, and related transaction matters are governed by the Terms of Sale and Return & Refund Policy.

Customers may cancel a subscription at any time before the next billing date through the cancellation methods provided by Steve’s Standard. Cancellation methods include contacting customer support at support@stevestandardhealth.com and any online account cancellation tools made available by Steve’s Standard. Cancellation requests apply to future billing periods and do not cancel orders that have already been processed, shipped, or otherwise accepted. Steve’s Standard will provide confirmation of cancellation where required by applicable law.

7. Marketing Communications

Where permitted by law, Steve’s Standard may send marketing communications by email, SMS, or other communication methods.

Marketing communications are sent only where appropriate consent or another lawful basis exists.

Marketing messages include instructions for opting out.

You may unsubscribe from marketing emails through the unsubscribe link included in those communications.

You may opt out of marketing text messages by replying STOP or using the contact methods provided in the message.

Opting out of marketing communications does not prevent Steve’s Standard from sending transactional or service-related communications, including:

  • Order confirmations;
  • Shipping updates;
  • Subscription notices;
  • Customer service responses;
  • Security notices;
  • Required legal communications.

8. Cookies, Analytics, and Advertising Technologies

Steve’s Standard may use cookies, pixels, analytics tools, and similar technologies to:

  • Operate website functions;
  • Understand website usage;
  • Improve website performance;
  • Support marketing activities;
  • Measure advertising effectiveness.

Depending on website configuration and applicable law, these technologies may include services provided by third-party platforms such as ecommerce providers, analytics providers, advertising platforms, or communication providers. These technologies may be used to measure advertising performance, understand customer interactions, and provide advertising or marketing communications that may be based on browsing activity or interactions with our website. Where required by applicable law, Steve’s Standard provides appropriate notices and opt-out mechanisms for targeted advertising or similar processing activities.

The specific technologies used may change over time. Where required by applicable law, Steve’s Standard provides applicable notices and choices regarding cookies, targeted advertising, or similar activities. Users may also manage certain cookie preferences through available browser settings or website preference tools where implemented.

9. Sharing of Personal Information

Steve’s Standard may share personal information with:

  • Payment processors;
  • Ecommerce platform providers;
  • Fulfillment providers;
  • Shipping carriers;
  • Customer support providers;
  • Email and SMS service providers;
  • Analytics providers;
  • Fraud prevention providers;
  • Professional advisers;
  • Government authorities where required by law.

Steve’s Standard does not sell personal information as defined under applicable privacy laws.

Steve’s Standard does not knowingly disclose customer-provided health-related information for targeted advertising or sale. Steve’s Standard does not use information voluntarily provided by customers regarding health concerns, medications, pregnancy, allergies, or adverse reactions for advertising purposes. 

10. California Privacy Disclosures

Depending on applicable law, California residents may have rights regarding personal information, including:

  • Right to request access;
  • Right to request correction;
  • Right to request deletion;
  • Right to know certain information about collection and use;
  • Right to opt out of certain disclosures where applicable.

Steve’s Standard does not sell personal information.

Requests may be submitted by contacting: support@stevestandardhealth.com  

Steve’s Standard will verify requests as required by applicable law and respond within applicable legal timeframes.

11. European Privacy Rights

Where applicable to a customer, transaction, or processing activity, Steve’s Standard processes personal information in accordance with applicable privacy and data protection laws, including the European Union General Data Protection Regulation (“GDPR”) and United Kingdom General Data Protection Regulation (“UK GDPR”).

Depending on applicable law, individuals may have rights including:

  • Access to personal information;
  • Correction of inaccurate information;
  • Deletion of personal information;
  • Restriction of processing;
  • Objection to certain processing;
  • Data portability;
  • Withdrawal of consent where processing is based on consent.

Individuals may also have the right to submit a complaint to their applicable data protection authority.

Depending on the circumstances and applicable law, Steve’s Standard may process personal information based on legal grounds including:

  • Performance of a contract, including processing orders and providing requested services;
  • Compliance with legal obligations;
  • Legitimate business interests, including fraud prevention, security, customer support, and business administration;
  • Consent where required by applicable law, including certain marketing and cookie-related activities.

The applicable legal basis depends on the nature of the processing activity and the jurisdiction involved.

12. Data Retention

Steve’s Standard retains personal information only for as long as reasonably necessary for:

  • Providing products and customer support;
  • Processing transactions;
  • Maintaining business records;
  • Resolving disputes;
  • Preventing fraud;
  • Complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

13. Security

Steve’s Standard maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

No method of electronic transmission or storage can be guaranteed to be completely secure.

14. Third-Party Services and Links

The website may contain links to third-party websites, services, or resources.

Steve’s Standard does not control third-party privacy practices and is not responsible for third-party websites or services.

Customers should review third-party privacy policies before providing personal information.

15. Children’s Privacy

Steve’s Standard products and website are intended for individuals who are at least the age of majority in their jurisdiction.

Steve’s Standard does not knowingly collect personal information from children under the age required by applicable law.

If Steve’s Standard becomes aware that personal information was collected from a child in violation of applicable law, reasonable steps will be taken to address the situation.

16. Changes to This Privacy Policy

Steve’s Standard may update this Privacy Policy from time to time.

Material changes will be communicated through appropriate methods where required by applicable law.

The updated effective date will appear at the beginning of this Policy.

17. Contact Information

Questions, requests, or concerns regarding this Privacy Policy may be submitted to:

Stephen Michael Michaelson

101-37459 Kilgard Rd, Abbotsford, BC, V3G 0H8 

Email: support@stevestandardhealth.com