Refund policy

Return & Refund Policy
Effective Date: July 24, 2026

This Return & Refund Policy (“Policy”) applies to purchases of products made directly through the Steve’s Standard website and ecommerce platform.

This Policy supplements the Terms of Use and Terms of Sale. If there is any conflict between this Policy and applicable mandatory consumer protection laws, applicable law will control.

1. Satisfaction Guarantee Period

Steve’s Standard offers a 60-day satisfaction period beginning on the date the customer receives the product.

Customers may request a refund within 60 days of delivery subject to the eligibility requirements below.

2. Refund Eligibility

To request a refund, customers must contact Steve’s Standard at: support@stevestandardhealth.com 

Refund requests must include sufficient information to identify the order, including customer name, order number, and product purchased.

Eligible refunds include:

  • unopened products returned within the 60-day satisfaction period; and

  • one opened bottle per product purchased where the customer is not satisfied with the product.

For opened products eligible under this Policy, customers are not required to return the opened bottle.

Additional unopened products included in the same order must be returned in accordance with this Policy unless otherwise approved by Steve’s Standard.

3. Unopened Product Returns

Unopened products are eligible for return if:

  • the request is submitted within 60 days of delivery;

  • the product was purchased directly from Steve’s Standard;

  • the product remains unopened and unused; and

  • the product is returned in its original packaging where applicable.

Customers should contact Steve’s Standard before returning any product to receive return instructions.

4. Opened Product Satisfaction Refunds

For customer satisfaction requests, Steve’s Standard will provide a refund for one opened bottle per product purchased without requiring the opened product to be returned.

This satisfaction refund does not require the customer to demonstrate a product defect or provide a medical reason for requesting a refund.

Individual results may vary, and refunds under this Policy do not represent a guarantee of product results.

5. Damaged, Defective, Incorrect, or Misdescribed Products

If a product is damaged, defective, incorrect, or materially different from the product ordered, customers should contact Steve’s Standard as soon as reasonably possible.

Steve’s Standard will provide the applicable remedy required under applicable law, which may include a refund, replacement, or other appropriate resolution.

For damaged, defective, incorrect, or materially misdescribed products:

  • Steve’s Standard will cover reasonable return shipping costs where a return is required;

  • the customer will not be charged restocking fees; and

  • Steve’s Standard will not require the customer to pay replacement shipping costs where the issue resulted from Steve’s Standard or fulfillment error.

Customers should provide relevant information, such as photographs, order details, or product information, where reasonably necessary to evaluate the request.

6. Refund Processing

Once Steve’s Standard receives sufficient information to evaluate a refund request, Steve’s Standard will determine refund eligibility within two (2) business days.

Approved refunds will be submitted within three (3) business days after approval.

Refunds will be issued to the original payment method used for the purchase.

The time required for funds to appear in the customer’s account depends on the customer’s bank, card issuer, payment provider, or financial institution.

Store credit will only be provided if the customer expressly chooses store credit instead of another available refund method.

7. Subscription Cancellation and Renewal Refunds

Subscription purchases are governed by the Terms of Sale.

Customers may cancel a subscription at any time before the next billing date through the cancellation methods provided by Steve’s Standard. Cancellation methods include contacting customer support at support@stevestandardhealth.com and any online account cancellation tools made available by Steve’s Standard.

Cancellation requests apply to future billing periods and do not cancel orders that have already been processed, shipped, or otherwise accepted.

Steve’s Standard will provide confirmation of cancellation where required by applicable law.

If a subscription renewal charge occurs accidentally, customers may request a refund within seven (7) days after the renewal charge, provided the renewal order has not shipped.

Approved subscription renewal refunds will be issued to the original payment method.

8. Return Shipping

For ordinary change-of-mind returns of unopened products, customers are responsible for return shipping costs unless otherwise required by applicable law.

For damaged, defective, incorrect, or materially misdescribed products, Steve’s Standard will provide return shipping instructions and cover reasonable return shipping costs where applicable.

Customers should not send returns to an address unless instructed by Steve’s Standard customer support.

9. Non-Returnable Items

The following items are generally not eligible for return:

  • gift cards; and

  • products that have been opened, used, consumed, or altered, except where eligible under the satisfaction refund described in this Policy or where required by applicable law.

10. Consumer Rights

Nothing in this Policy limits any refund right, warranty, remedy, or consumer protection right that cannot lawfully be excluded or restricted.

11. Contact Information

Customers should contact Steve’s Standard promptly regarding billing errors, unauthorized charges, duplicate charges, subscription concerns, or product issues so Steve’s Standard can review the matter and attempt resolution. Nothing in this Policy limits any rights available to customers under applicable payment network rules or consumer protection laws. 

Customers experiencing billing issues, subscription concerns, refund questions, or order disputes should contact Steve’s Standard at support@stevestandardhealth.com so that the matter can be reviewed and resolved where possible.

Return instructions and any required return address will be provided by Steve’s Standard customer support.